Terms of Service

Zorah Technologies (Pty) Ltd, registration number 2026/439248/07, incorporated in the Republic of South Africa, registered address 79 Dolweni Avenue, Boskruin Ext 5, Randburg, Gauteng, 2188.

By using this website you agree to sections 02 to 04 and 12 to 14. If you do not, please do not use it.

You may read, quote and share anything published here. If you quote us at length, attribute it and link back. Do not republish an article whole as though it were yours.

You agree not to:

• Attempt to gain unauthorised access to any part of the site or its infrastructure
• Scrape it at a rate that degrades it for anyone else
• Submit anything unlawful, defamatory or deliberately misleading through a form or comment
• Use a contact form to send unsolicited marketing

Comments are moderated. We remove anything abusive, off-topic or promotional, and we do not owe you an explanation for doing so.

Articles here describe South African regulation, deadlines and operating decisions. We check every factual claim against a primary source before publishing, and we say plainly when a date could not be confirmed.

It is not legal, tax or financial advice. It is written for a general reader, it can go out of date the moment a rule changes, and it cannot account for your circumstances. Before you act on a deadline or an obligation you read here, confirm it at the source or with your own adviser.

Where we link to another site, we do not control it and are not responsible for what it says.

The name Zorah, the logo, the site design, and the text and images we publish belong to us. Nothing here transfers any right in them to you beyond reading and quoting as set out in section 02.

Work begins with a first look at how the business actually runs and where it breaks, shown to the client on a working version. Its findings are recorded in an operational scope document.

Delivery is then broken into modules, each a discrete body of work with its own business requirements document. Anything outside the agreed scope is commissioned separately under a module order, and any change to scope, timing or fees is recorded in a written change request signed by both parties.

Alongside delivery we provide continuing support, maintenance and advisory services for as long as the agreement runs.

A module is complete when it is accepted against its approved business requirements document, not when we say it is finished. That document is the standard the work is measured against, which is why we spend real time agreeing it before building.

Everything entered into or generated by a platform we build for you is your data: records, quotes, orders, invoices, readings, attachments. It remains yours throughout, and on exit you get it back in a usable form.

For POPIA you are the responsible party and we are an operator. We process personal information only on your documented instructions and never for our own purposes, maintain section 19 security measures, notify you of any unauthorised access within 72 hours so you can meet your section 22 obligations, bind any subcontractor to obligations no less onerous, and do not move personal information outside South Africa except to a recipient meeting section 72.

Backups are kept as a recovery mechanism. They are not a substitute for your own records retention obligations.

We reuse our own tooling and patterns across clients. We do not reuse your data, your processes or anything confidential to you.

We warrant that services are performed with reasonable skill and care, and that each module, on acceptance, materially conforms to its approved business requirements document.

We do not warrant that a platform will be uninterrupted or error free, or that it will meet a requirement never recorded in a business requirements document. To the fullest extent the law allows, other warranties, whether express, implied or statutory, are excluded.

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity, goodwill, or corruption of data, however arising.

Our total aggregate liability in respect of all claims arising in any twelve month period is limited to the fees actually paid to us in the twelve months before the first such claim arose.

Nothing here limits liability that cannot lawfully be limited, including for fraud or for death or personal injury caused by negligence.

Each side keeps the other's confidential information confidential: business processes, pricing, client lists, financial information and platform materials. It goes no further than the people who need it to do the work, and they are bound by equivalent obligations.

This survives the end of an engagement by five years. It does not apply to information that is already public, was lawfully known beforehand, was independently developed, or must be disclosed by law.

If something goes wrong, we talk first: your sponsor and a director of Zorah, meeting within ten business days to try to resolve it in good faith.

Failing that within twenty business days, either side may refer the matter to arbitration under the rules of the Arbitration Foundation of Southern Africa, before a single arbitrator, held in Johannesburg and in English. The award is final and binding. Either side may still approach a court for urgent interim relief.

These terms and any engagement are governed by the law of the Republic of South Africa, and you consent to the jurisdiction of its courts.

We may update these terms. The date at the top says when they last changed, and the version in force when you use the site is the one that applies. Changes here never alter a signed client agreement, which can only be changed in writing by both parties.

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