01Departments · Sales & CRM

Lead.
Quote.
Invoice.

CRM software that tracks every customer relationship from first conversation to paid invoice. Pipeline, quotes, orders and follow ups all sit on the same record, on the same platform as the rest of the business.

02What it does
03The pipeline
04How it flows
05Features
06A day on the platform
07Where it stops

Your sales work, in one place.

CRM software tracks the journey from a new lead to a paid invoice. Who you are talking to, what you have quoted, what has been ordered. Your sales team works from one record instead of five tools.

I
One customer, one record
Every conversation, quote and invoice points to the same customer. No duplicates, no second guesses.
II
Each step has its own record
Lead → opportunity → quote → order → invoice. Each one stands on its own and links to the next, with no retyping.
III
You can see what changed
Every edit is captured so the team knows who did what and when. No mystery changes.

The pipeline, in one screen.

Every open deal arranged by stage, with value and age on each card. The deals that matter rise to the top. The ones that have drifted carry that drift on the surface. Drag a card to update the deal, and the customer record stays in step automatically.

  • Drag a deal across stages to update the record
  • Click a card to open the full customer trail
  • Filter by rep, segment, value or age in seconds
Sales pipeline · Q1 view
R 4.7m in flight
Lead18
Bluefield Supply
R 84 2002d
Atlas Mfg
R 142 0005d
Karoo Foods
R 38 6001d
ValueR 0.8m
Qualified22
Drakensberg Co
R 62 4003d
Veld Distributors
R 96 8006d
Coastal Trade
R 28 4008d
ValueR 1.4m
Quote sent14
Northwind Logistics
R 184 2001d
Cape Foods
R 56 8004d
Stellar Ltd
R 72 0002d
ValueR 1.2m
Closing8
Wilkins Trading
R 248 000today
Maboela & Sons
R 168 4001d
Premier Supply
R 124 2003d
ValueR 1.3m

One sale, six steps.

Each record promotes to the next on one click. Lead becomes opportunity, opportunity becomes quote, and so on. No retyping between systems.

01LEAD
Captured
Source, owner and contact recorded
02OPP
Qualified
Stage, value and expected close
03QUOTE
Sent
Versioned, priced and dated
04ORDER
Confirmed
Stock reserved, delivery queued
05INV
Invoiced
Books updated, customer balance live
06PAID
Matched
Payment received, statement updated

What the platform does for sales.

The capabilities that sit on top of the customer record, configured to your business and ready from day one.

Lead-to-invoice flow

Lead becomes opportunity becomes quote becomes order becomes invoice. Each step promotes to the next on one click, with no retyping between tools.

Customer portal

Customers see their quotes, orders, invoices and statements through a branded portal. They self-serve so your team doesn't have to.

Pricing rules

Customer specific prices, volume breaks and discount windows, applied automatically when the team raises a quote. No more wrong prices in PDFs.

Quote versioning

Each revision is kept against the deal so 'what was sent when' is never a question. Watermarked, dated, signed off.

AI-drafted follow-ups

When a quote sits idle past its valid-until date, the system drafts a follow-up in your tone, queued for review. Nothing chased by hand.

Activity history

Every conversation, email, quote and order against the customer is on the same record. The next rep picks up exactly where the last one left off.

One customer, one day, six moments.

Scroll through a normal day with a customer. The records move from one step to the next without anyone retyping.

0108:15

Email lands

The platform matches the sender against your customer list.

An inbound email is routed to the right rep. If the customer is already on file, the rep picks up the existing thread. If not, a new record is drafted from the signature.

ROUTED TO REP
0209:30

Lead becomes opportunity

One click to promote, with pricing pulled in automatically.

The rep adds the product, value and probability. The opportunity inherits the customer's pricing rules so the quote draft is already accurate.

OPPORTUNITY OPEN
0311:10

Quote sent

Versioned, on the channel the customer prefers.

The quote is sent and also visible to the customer in the portal. A follow up is queued for the end of the validity window. Each new version is kept on the record.

QUOTE SENT
0414:20

Order accepted

The customer accepts, the order is placed.

The order reserves stock in the warehouse, generates the delivery note and queues invoicing for the moment goods ship. Nobody has to retype between systems.

ORDER PLACED
0516:45

Invoice goes out

Goods ship and the invoice posts to the books.

The customer sees the invoice in the portal. The same number is visible on your side. There is one figure between you, not two views to reconcile.

INVOICE LIVE
06Day +3

Payment matches itself

The bank feed matches the payment to the invoice automatically.

Open balance updates. Statement settles. The customer is not asked for a remittance because the record never lost track of what was owed and by whom.

PAYMENT CLEARED

Five capabilities built into the platform.

The things you get when sales runs on the same system as the rest of the business.

Drafted
Bluefield · QTE-2842
3 line items · R 84k
In rep's queue
IOn top

Quote drafting

A first draft of the quote lands in the rep's queue, pre filled with live pricing and stock.

Hover for detail
IDetailQuote drafting

Drafted by the platform, sent by the rep.

  • ·Pulls pricing, terms and discounts from the customer record
  • ·Checks stock and lead times before quoting availability
  • ·Saves the draft for one click review and send
Reads from the customer record
portal · viewCUST-0421
Open
R 83 950
Pay · download · reorder
IIOn top

Customer portal

Statements, payments and document downloads, all for the customer to self serve.

Hover for detail
IIDetailCustomer portal

Your customer's view, served from the same data.

  • ·Statements, open balance and ageing, all live
  • ·Pay open balances by EFT, card or linked bank
  • ·Download quotes, invoices and consent on demand
Reads from the customer record
outbound · today
WhatsApp · 12 confirmations
14 delivered · 11 read
Email · 6 receipts
IIIOn top

Outbound on their channel

Quotes, orders and deliveries sent on WhatsApp or email, whichever the customer prefers.

Hover for detail
IIIDetailOutbound on their channel

Send on the channel the customer actually answers.

  • ·WhatsApp for confirmations, deliveries and reminders
  • ·Email fallback with delivery and read tracking
  • ·Channel preference stored on the customer record
Reads from the customer record
+5d
Reminder
+14d
Follow-up
+28d
Escalate
On configured cadence
IVOn top

Invoice follow ups

Overdue invoices get reminders on the schedule you set, with escalations when they stall.

Hover for detail
IVDetailInvoice follow ups

Polite at first, firm later, escalated if it has to be.

  • ·Different cadences for different customer types
  • ·Pauses on disputes or open service tickets
  • ·Escalations go to the right person, not a generic chase
Reads from the customer record
Morning brief
RISKAtlas · 3 weeks no contact
CHURNCape Foods · usage dropped
VOn top

AI opportunity review

A daily brief surfaces deals at risk, churn signals and pipeline gaps.

Hover for detail
VDetailAI opportunity review

Surfaces what is drifting, decisions stay with the rep.

  • ·Reads pipeline age, deal value and last contact
  • ·Flags accounts whose buying pattern has shifted
  • ·Lands in the morning brief, never acted on its own
Reads from the customer record

What sits with sales, and what does not.

The sales side connects to every other department. Because the data is shared, work flows between teams without anyone retyping.

01 · This module

Sales & CRM handles

  • The customer record
  • Leads and the pipeline
  • Quotes, orders and invoices
  • Pricing and discount rules
  • Customer portal access
02 · Hands off to

Customer Service

  • Tickets and service levels
  • All the channels you take customers on
  • Escalation rules
  • Knowledge base
Same customer, same record
03 · Hands off to

Accounting

  • Invoices feeding the books
  • Customer balances and statements
  • Tax on sales lines
  • Bank reconciliation
Same books, same audit trail
04 · Hands off to

Operations

  • Stock and warehouse levels
  • Procurement to fulfil sales orders
  • Project profitability
  • Production where relevant
Same products, same orders

What you get at each tier.

Records are set up at every tier. The full pipeline, portal and automations light up on Growth.

Workflow Fix

One sales task, scoped and shipped.

  • Pick the bottleneck slowing sales down
  • Built end to end on the platform
  • Handed back to your team with a guide

Essential

Customer records and basic invoicing.

  • Customers, contacts and payment terms
  • Recurring invoices, statements and customer balances
  • Full CRM pipeline arrives on Growth
Most chosen

Growth

The full Sales & CRM module, live.

  • Lead, opportunity, quote, order, invoice all on one record
  • Pricing rules, customer portal and WhatsApp
  • Quote drafting and invoice follow ups running

Full

Sales & CRM, fully embedded.

  • Everything in Growth, plus:
  • AI opportunity review and custom pipelines
  • Cross department forecast and churn dashboards

What sales teams usually want to know.

Lead and opportunity tracking, a multi stage pipeline, quotes, orders and invoices all on one record. Pricing rules, price lists, customer specific pricing and multi currency are included from Growth onwards.
Yes. The customer portal gives your clients access to their invoices, statements, projects and support tickets. They self serve and your team stops getting requests for statements.
Pricing rules let you configure tiered pricing, customer specific pricing, promotional pricing, volume discounts and limited time campaigns. Multi currency is supported per price list.
Yes, on Growth and Full. Invoices, payment confirmations and order updates can be sent over WhatsApp. Inbound WhatsApp messages can route to the helpdesk as a ticket.
The full CRM module lights up on Growth. Essential includes the customer record and recurring billing, but the pipeline, portal, pricing rules and automations are on Growth.
On Full, AI opportunity scoring is available on request. The AI looks at the opportunity context, past patterns and recent activity, then gives a confidence score and suggested next steps for the rep.
Talk to us

See your sales pipeline on the platform.

A 45 minute call. We walk through your sales process, the deal stages you actually use, and what running sales on one platform with the rest of the business looks like.